Processing Refunds within InTouch

The option to allow refund first needs to be enabled to do this, you go into management > Occasional Menu > Options.

Once in options, select the "Security" tab and on the right hand side in the "Orders" section look for the "Refunds" drop down box

With refunds enabled, you can now go into "review orders" in the occasional menu, 

In review orders, you will need to select which day the order was placed on and then select "Review Orders" from the menu provided.

Onc you select the day and review orders, you can select the order that needs to be refunded