Common Problems

The intouch batch file on the terminal is just a blank box

The intouch batch file contains :- @ECHO OFF: TOPIF EXIST \\server\c\winci\wcimain.exe (xcopy \\...

Print jobs are stuck spooling in the print queue

If print jobs are stuck spooling in the print queue it could be the QR code files that need copyi...

Only Takeaway showing on the main screen

This can be one of a couple of things. Either the option in the security section of option is se...

Meal Deals keep disappearing

If the meal deals keep disappearing when they have been added it can be a problem with the wcibut...

The screen is upside down or turned on its side

A customer may call to say the display is either upside down or turned on its side. If you login...

Internet order arriving doesn't make a sound

When internet orders arrive the system can make an intermittent sound to alert the staff there is...