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U80II utility to find IP address
There is a Utility called ByNetWinConfig that will search the local network for U80II printers an...
IP Addresses
If a device (a PC or a printer usually) has a static IP address there is usually some way to set ...
Text files in the audit folder
In the audit folder there are some files that can help with troubleshooting problems. Both will ...
Setup
The Call Centre software comprises of the main system (ccmain.exe) on the shop systems (shop.exe)...
The screen is upside down or turned on its side
A customer may call to say the display is either upside down or turned on its side. If you login...
How to Change the Prices For Crusts/Bases
On inTouch first go to ‘Management’ Then ‘Occasional Menu’ Click on 'Menus' Go to 'Toppi...
Setting Up Makelines
To set up a makeline first go into Management. Then Occasional Menu. Then Options. Then...
Applying Promo Code to Your Order
To apply a promo code via mobile browser go to the checkout once you're ready complete your order...
How to Enable the QR Code for Driver Navigation
***Update to the latest version of inTouch*** Enabling the QR code on the receipt will allow the...
Setting up the Boxedge label printer
If you go into Management. Then Occasional Menu. Then Options. Then click the 2nd tab ca...
Customer Loyalty Points Scheme Options
Below is a list of all options that are available for the customer loyalty points, please have a ...
Overview Of How The Just Eat Integration Works
This document is an overview of how the Just Eat orders arrive into the EPOS and how they print a...
Meal Deals keep disappearing
If the meal deals keep disappearing when they have been added it can be a problem with the wcibut...
Print jobs are stuck spooling in the print queue
If print jobs are stuck spooling in the print queue it could be the QR code files that need copyi...
The intouch batch file on the terminal is just a blank box
The intouch batch file contains :- @ECHO OFF: TOPIF EXIST \\server\c\winci\wcimain.exe (xcopy \\...
Only Takeaway showing on the main screen
This can be one of a couple of things. Either the option in the security section of option is se...
WCICONFG.INI
The WCICONFG.INI is a file that goes in the root directory of where inTouch is installed. It usu...
Setting Up Offline Points
(myInteger, inTouch & Barcode Scanner) ***OfflinePoints requires a Barcode Scanner*** There are...
Pressing and holding the Intouch logo on management
Pressing and holding the Intouch logo on management does the same as the online support button in...
Orders not going through to the receivers
Close the Call Center program Go to file explorer Click on 'This PC' Then Local Disk (C:...