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130 total results found

Windows 10 machine not seeing other machines on the network

Windows Fixes

You can change this setting within your group policy settings. Right click the Windows Icon at t...

Hamachi

Call Centre

You can download the latest version of Hamachi at www.vpn.net. If you download and install it on...

The screen is upside down or turned on its side

Common Problems

A customer may call to say the display is either upside down or turned on its side. If you login...

The "last number dialled" button

Options

The "last number dialled" button can be made to appear on the delivery section if an option in ch...

IP Addresses

Networking

If a device (a PC or a printer usually) has a static IP address there is usually some way to set ...

Setting up the Boxedge label printer

Printer & Makeline

If you go into Management. Then Occasional Menu. Then Options. Then click the 2nd tab ca...

Meal Deals keep disappearing

Common Problems

If the meal deals keep disappearing when they have been added it can be a problem with the wcibut...

Only Takeaway showing on the main screen

Common Problems

This can be one of a couple of things. Either the option in the security section of option is se...

Pressing and holding the Intouch logo on management

Undocumented Features

Pressing and holding the Intouch logo on management does the same as the online support button in...

Orders not going through to the receivers

Call Centre

Close the Call Center program Go to file explorer Click on 'This PC' Then Local Disk (C:...

How to Fix Windows Printer Error 0x0000011b

Windows Fixes

Disable Print Spooler RPC Encryption Launch the Registry Editor. Navigate to HKEY_LOCAL_MACHI...

Shop System

Call Centre

If you click on the shortcut for the shop program you will see the screen bellow. When orders ...

Main System

Call Centre

The Call Centre has ccmain.exe in the winci folder after intouch has been installed. If you crea...

Setup

Call Centre

The Call Centre software comprises of the main system (ccmain.exe) on the shop systems (shop.exe)...

Reformatting the menu

Undocumented Features

If a menu is damaged somehow the first thing to try is to reformat it. If you go into the menu a...

Right clicking the Occasional Menu button to Resize all Buttons

Undocumented Features

If you go into Management. And then right click on Occasional Menu and a pop up will appear sa...

Print jobs are stuck spooling in the print queue

Common Problems

If print jobs are stuck spooling in the print queue it could be the QR code files that need copyi...

Test Mode

Options

You can use Test Mode to train staff. The order you enter won't be added to the days takings. To...

Pausing an order

Order Screen

In the middle of an order you can pause it and then resume the order where you were up to. This ...

Stop Windows from Restarting on an error

Windows Fixes

If you go to Settings->System->About->Advanced System Settings. Click settings under "Start Up...