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Pausing an order
In the middle of an order you can pause it and then resume the order where you were up to. This ...
Hamachi
You can download the latest version of Hamachi at www.vpn.net. If you download and install it on...
Applying Promo Code to Your Order
To apply a promo code via mobile browser go to the checkout once you're ready complete your order...
Setting up the Boxedge label printer
If you go into Management. Then Occasional Menu. Then Options. Then click the 2nd tab ca...
Customer Loyalty Points Scheme Options
Below is a list of all options that are available for the customer loyalty points, please have a ...
Meal Deals keep disappearing
If the meal deals keep disappearing when they have been added it can be a problem with the wcibut...
Only Takeaway showing on the main screen
This can be one of a couple of things. Either the option in the security section of option is se...
Overview Of How The Just Eat Integration Works
This document is an overview of how the Just Eat orders arrive into the EPOS and how they print a...
Pressing and holding the Intouch logo on management
Pressing and holding the Intouch logo on management does the same as the online support button in...
Orders not going through to the receivers
Close the Call Center program Go to file explorer Click on 'This PC' Then Local Disk (C:...
Test Mode
You can use Test Mode to train staff. The order you enter won't be added to the days takings. To...
Shop System
If you click on the shortcut for the shop program you will see the screen bellow. When orders ...
Main System
The Call Centre has ccmain.exe in the winci folder after intouch has been installed. If you crea...
Setup
The Call Centre software comprises of the main system (ccmain.exe) on the shop systems (shop.exe)...
How to Customers Add Their Instore Points to Their Account
Open/Install the app Then click 'Points' Click 'Scan Receipt' Scan the QR code from the ...
How Customers Use Loyalty Points Instore
Choose Delivery or Shop as normal Enter the order as normal aswell Click 'Next' to go to th...
Reformatting the menu
If a menu is damaged somehow the first thing to try is to reformat it. If you go into the menu a...
Right clicking the Occasional Menu button to Resize all Buttons
If you go into Management. And then right click on Occasional Menu and a pop up will appear sa...
Print jobs are stuck spooling in the print queue
If print jobs are stuck spooling in the print queue it could be the QR code files that need copyi...
IP Addresses
If a device (a PC or a printer usually) has a static IP address there is usually some way to set ...